We know mistakes happen—and sometimes you change your mind.
We aim to ship orders as quickly as possible, meaning the window to cancel or modify your purchase is very short. If you need to make an adjustment, please review our policy below.
1. The 24-Hour Window (Free Modifications & Cancellations)
- You may cancel your order or request modifications (such as changing a size, color, or shipping address) completely free of charge within 24 hours of placing your order, provided the order has not yet entered the shipping process.
2. Orders in Processing (10% Processing Fee)
- If your request is made after 24 hours, or if your order is already being processed in our regional network but has not yet reached final dispatch, we will do our best to intercept it.
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If we successfully intercept and halt the order, any cancellation or modification will be subject to a 10% processing fee.
3. Shipped Orders (Cannot Be Changed)
- Once a package has been handed over to the final carrier, it is completely out of our hands. Shipped orders cannot be canceled, redirected, or modified under any circumstances.
- If you no longer want the items, please accept the delivery and contact us to initiate a return in accordance with our standard Returns & Exchanges Policy.
- Refusing a package at delivery will complicate the return process and may result in additional return shipping penalties deducted from your refund
4. How to Submit a Request
Time is of the essence! To request a change or cancellation, please email our support team immediately at support@xmasjammies.com.
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Required Info: You must include your Order Number and the specific changes you need in the body of the email.
- (Friendly Reminder: To minimize the need for order changes, we highly encourage you to double-check your shipping address and review our Size Chart carefully before completing checkout!)