1. Order Processing & Handling
We aim to ship your order as quickly as possible. Please allow 1 to 3 business days (Monday – Friday, excluding weekends and public holidays) for our team to carefully conduct quality control inspections, pack, and dispatch your items.
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Order Cut-Off Time: 5:00 PM EST. Orders placed after this time will begin processing on the following business day.
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Total Delivery Time = Processing Time + Estimated Transit Time
2. Shipping Rates & Delivery Estimates
We partner with reliable global carriers to deliver your items safely. Delivery times and costs vary depending on your destination:
| Destination | Shipping Method | Shipping Cost | Estimated Transit Time |
| United States | Standard Delivery |
FREE (Orders $89.00+) $7.99 (Orders under $89.00) |
6–12 Business Days |
| United States | Express Delivery | $10.99 Flat Rate | 5–10 Business Days |
| Canada & Most of Europe | Standard Delivery |
FREE (Orders $89.00+) $7.99 (Orders under $89.00) |
6–13 Business Days |
| Switzerland | Standard Delivery | $10.99 Flat Rate | 6–15 Business Days |
📢 Rest of the World: We happily ship to our global community! If your country is not listed in the table above, specific shipping options, costs, and estimated transit times will be automatically calculated and displayed during checkout.
3. Where We Ship From
To maintain strict quality control, your items are carefully inspected and dispatched directly from our central international fulfillment hubs. Please note that because packages cross international borders, they will undergo standard customs clearance before being handed over to your local postal carrier.
4. How to Track Your Order
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing your tracking number. You can monitor your delivery progress at any time via our tracking page. [Track My Order]
Tip: If you do not see the confirmation email in your primary inbox, please double-check your spam or junk folder.
5. Delays & Missing Packages
While we strive for a seamless delivery experience, rare occurrences such as random customs inspections or carrier delays are outside of our control.
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Missing Packages: If your delivery window has passed and you have not received your order, please contact us immediately. We will investigate the issue and provide a resolution within 3 business days.
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Peak Holiday Seasons: Due to increased seasonal volume, local carriers may experience occasional delays. To ensure your items arrive in time for the holidays, we strongly recommend placing your orders as early as possible.
6. Duties & Taxes
Good news! All applicable customs duties and taxes are already included in the product price. You will not face any hidden fees or surprise charges upon delivery.
7. Need Shipping Support?
If you have any questions regarding your delivery, our support team is here to help. Please email us at support@xmasjammies.com and include your Order Number and Tracking Number. We will review your request and respond within 1–3 business days.