We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. or a detailed breakdown of specific timelines and rates for your region, please refer to our full[Shipping Policy].
Processing: 1–3 business days
🇺🇸 Select US-Stock Styles: 2–5 business days
Standard Shipping: 6–12 business days | FREE on orders $60
Express Shipping: 5–10 business days | +$10.99
We use a soft, skin-friendly blended fabric that is both comfortable and sustainable; it ensures a lightweight, pleasant feel while allowing for vibrant, vivid patterns.
Free shipping on orders $60+ · Fast processing · 🇺🇸 Select US-Stock Styles delivered in 2–5 business days
Detailed size charts for the whole family. Machine washable and fade-resistant — built for real life, not just one holiday morning. Snug, comfortable, and sustainable.
Not happy? We offer easy returns and exchanges. Our customer team is here 7 days a week to help.
Q: How do I choose the right size?
A: To ensure the perfect fit, please refer to the specific size chart attached to each product page rather than relying on your usual shopping habits. Taking a quick moment to check these measurements guarantees the coziest experience!
Q: Can I change or cancel my order after placing it?
A: Yes! You can modify or cancel your order for free within 24 hours, provided it hasn't shipped. Once processing begins, a 10% fee applies. Shipped orders cannot be changed.
Email support@xmasjammies.com immediately with your Order Number.
Q: Where do your products ship from?
A: To maintain strict quality control, your items are carefully inspected and dispatched directly from our central international fulfillment hubs. We partner with reliable global carriers to deliver your packages safely to your doorstep.
Q: Do you offer free shipping?
A: We sure do! We offer FREE Standard Shipping on all orders over $60 to the US, Canada, and most of Europe. For orders under $60, our standard shipping is a flat rate of just $7.99.
Q: How long will it take to receive my order?
A: We need 1-3 business days to process your order. After dispatch, US standard delivery takes 6-12 business days, while express takes 5-10 business days. Transit times vary slightly for other countries.
Q: How can I track my package?
A: Once your order ships, we’ll email you a shipping confirmation with a tracking number. You can enter this number on our "Track My Order" page for real-time updates. If you don't see the email, please check your spam folder!
Q: What is your return policy?
A: We gladly accept returns within 7 calendar days of delivery. Items must be unworn, unwashed, and in original packaging. Please note that requests submitted outside this strict 7-day window cannot be accepted.
Q: How do I return an item and where do I send it?
A: Please email support@xmasjammies.com within 7 days of delivery. Do not send items back without emailing us first, as unauthorized returns cannot be processed. We will guide you and direct your package to the nearest processing center.
Q: What if my item arrives damaged or incorrect?
A: We are so sorry about that! If your item arrives damaged, defective, or incorrect, please email our support team immediately with photos. We will gladly cover the return shipping costs and resolve the issue swiftly.
